Autopilot Fleet — Sites & Concierges

InstallationDeployment45 Day Support Window / Preventative Maintenance

Nov 5–6 · On-site · Matt's Pickle & Padel, Pittsburgh

Mon

Robotic Pulse · Plan

Review issues · pick visits · assign concierges

Wed

Robotic Pulse · BlockersToday

Parts · OEM follow-up · customer input

Fri

Robotic Pulse · Status

Closed · carry-over · next steps

28Sites

19Active

8Pilot

7Priority

CR remote support across 28 active sites

Site locations

Site Status:

OEM:PUDUKENNONGausium✱CenoBots✱

Region:

Site & concierge directory

Status:

Facility:

Sports & Recreation

Pending: Canine Training (?)

Food & Drink

Medical

Education

Pending: High School (?)

Concierges:

Needed or pending shipments only

35 of 35 sites

SoFive La Pershing
3900 S Ashland Ave, Chicago, IL 60609 (Multidisciplinary Sports & Rec Facility)
SoFivemidwestPUDU CC1 ProSingle-parentedShipmentDirections
Pilot
Issues: Docking station issues. Staff leaving supplies out (3 times). Sink faucet attachment issue — shipment from China.
Includes CubePadel facility. Docking and faucet attachment issues are recurring across several customers.
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support
- Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)
AAAbhinav Anand(Customer Success Manager)· Customer update + closure
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesCChloe (site contact)
Pickledilly Skokie
4919 Main St, Skokie, IL 60077 (Pickleball)
IndependentmidwestPUDU CC1Single-parentedShipmentDirections
Active
Issues: Customer requested back attachment replacement — wear on both wheels and mop.
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support
- Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)
AAAbhinav Anand(Customer Success Manager)· Customer update + closure
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesRRohan
RallyHouse
6131 Innovation Way, Ste 100, Carlsbad, CA 92009 (Pickleball)
IndependentwestPUDU CC1 ProDouble-parentedShipmentDirections
Active
Issues: Customer requested back attachment replacement — wear on both wheels and mop.
Next step: Adrian Choy to onboard Gabriel and schedule a visit.
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
AAAbhinav Anand(Customer Success Manager)· Customer update + closure
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesEEricRRandy
PickleBOS — Southie
379R Dorchester Ave, South Boston, MA 02127 (Pickleball)
PickleBOSeastPUDU CC1 ProSingle-parentedDirections
Active
Issues: Customer still filling the unit manually; needs proper workstation setup.
Next step: Chloe Richmond to determine the faucet splitter required.
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support
- Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)
AAAbhinav Anand(Customer Success Manager)· Customer update + closure
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesSShaliah
Victory Pickleball
7003 N Alpine Rd, Loves Park, IL 61111 (Pickleball)
IndependentmidwestKeenon C40Single-parentedDirections
Active
Issues: Wet scrub setup + testing.
Next step: Schedule Jeffrey Grez.
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Schedule concierge visit
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support
- Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)
AAAbhinav Anand(Customer Success Manager)· Customer update + closure
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesJJeffrey
Wenatchee Racquet & Athletic Club
1913 Skyline Dr, Wenatchee, WA 98801 (Tennis)
IndependentwestPUDU CC1OrphanedDirections
Active
Issues: Need to expand map and re-add workstation.
Next step: Abhinav Anand will work with Johnny on setup.
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
AAAbhinav Anand(Customer Success Manager)· Customer update + closure
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesNo concierge assigned
Pickle Y'all
945 RM 3237, Wimberley, TX 78676 (Pickleball)
IndependentsouthKeenon C40OrphanedDirections
Active
Issues: Water output is inconsistent.
Next step: Abhinav Anand to check in with team on current unit status.
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support
- Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)
AAAbhinav Anand(Customer Success Manager)· Customer update + closure
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesNo concierge assigned
BrickBat Alley
122 E Main St, Teutopolis, IL 62467 (Bar & Grill)
IndependentmidwestKeenon T10OrphanedDirections
Active
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Tracker current · SOP on file
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
JGJeffrey Grez(Lead/HQ Concierge)· Concierge training lead
- Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)
AAAbhinav Anand(Customer Success Manager)· Routine check-in
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesNo concierge assigned
Matt's Pickle and Padel
301 Deer Run Rd, Sewickley, PA 15143 (Pickleball)
IndependenteastAt riskSingle-parentedShipmentDirections
Active
Issues: Remapping to be done; concierge to be hired.
Next step: Adrian Choy to coordinate replacement components and schedule concierge visit.
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support
- Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)
AAAbhinav Anand(Customer Success Manager)· Customer update + closure
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesJJeffrey
PickleBOS — Charlestown
440 Rutherford Ave, Charlestown, MA 02129 (Pickleball)
PickleBOSeastPUDU CC1 ProSingle-parentedDirections
Active
Issues: Workstation faucet attachment setup.
Next step: Determine the faucet splitter required.
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support
- Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)
AAAbhinav Anand(Customer Success Manager)· Customer update + closure
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesAAhmed
Pala Pickleball
20100 Holzwarth Rd, Spring, TX 77388 (Pickleball)
IndependentsouthKeenon C40Single-parentedDirections
Active
Issues: Back attachment comes off during wet scrub; scheduled tasks not running.
Next step: Adrian Choy to get on-site concierge visit scheduled. Document all flows and processes.
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Schedule concierge visit
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support
- Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)
AAAbhinav Anand(Customer Success Manager)· Customer update + closure
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesHHuzafai
Holey Ballz
190 Thomas Industry Wy, St. Augustine, FL 32095 (Pickleball)
IndependentsouthPUDU CC1 ProSingle-parentedDirections
Active
Issues: Dry sweep schedule not set; losing location between buildings.
Next step: Adrian Choy and Chloe Richmond to check deployment status with concierge. Rehire new concierge.
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support
- Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)
AAAbhinav Anand(Customer Success Manager)· Customer update + closure
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesKKhalil
Indianapolis Pickleball Club
12520 E 116th St, Fishers, IN (Pickleball)
IndependentmidwestHealthy w/ issuesSingle-parentedDirections
Active
Issues: Mis-orientation.
Next step: Connect Pudu team with Robert for on-site diagnosis.
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Schedule concierge visit
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support
- Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)
AAAbhinav Anand(Customer Success Manager)· Customer update + closure
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesRRobert
Gorin Tennis Academy
521 Military Rd S, Tacoma, WA 98444 (Tennis)
IndependentwestPUDU CC1Healthy w/ issuesSingle-parentedDirections
Active
Issues: Docking issues; trouble connecting back to workstation. Consumable timeline to be established.
Next step: Adrian Choy to schedule concierge visit.
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Schedule concierge visit
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
AAAbhinav Anand(Customer Success Manager)· Customer update + closure
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesKKeon
Rockland Pickleball Club
704 Executive Blvd, Valley Cottage, NY 10989 (Pickleball)
IndependenteastHealthyDouble-parentedDirections
Active
Issues: Workstation faucet attachment setup.
Next step: Determine the faucet splitter required.
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support
- Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)
AAAbhinav Anand(Customer Success Manager)· Customer update + closure
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesMMyhrreMMuneeb
House of Pickleball
115 Long Pine Dr, Leland, NC 28451 (Pickleball)
IndependentsouthHealthySingle-parentedDirections
Active
Issues: Rear view camera no data.
Next step: Adrian Choy to schedule concierge visit for Lidar camera testing.
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Schedule concierge visit
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support
- Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)
AAAbhinav Anand(Customer Success Manager)· Customer update + closure
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesSSoyuz
Pickleball Kingdom — Birmingham
251 Lakeshore Pkwy, Homewood, AL 35209 (Pickleball)
Pickleball KingdomsouthHealthyDouble-parentedDirections
Active
Issues: Roller brush motor power cable anomaly.
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support
- Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)
AAAbhinav Anand(Customer Success Manager)· Customer update + closure
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesMMontrellBBenjamin
Velocity Pickleball Club
9660 153rd Ave NE, Redmond, WA 98052 (Pickleball)
IndependentwestHealthySingle-parentedDirections
Active
Next step: Pash asked concierge to come out next week.
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Tracker current · SOP on file
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Schedule concierge visit
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
AAAbhinav Anand(Customer Success Manager)· Routine check-in
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesKKeon
Portres Sports Club
901 N Front St, 914 Canal St, Philadelphia, PA 19123 (PICKLEBALL, PADEL, AND PILATES)
IndependenteastHealthySingle-parentedDirections
Active
Next step: Abhinav Anand to check in with customer; Adrian Choy to check in with concierge.
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Tracker current · SOP on file
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
JGJeffrey Grez(Lead/HQ Concierge)· Concierge training lead
- Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)
AAAbhinav Anand(Customer Success Manager)· Routine check-in
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesMMarquis
SoFive Alameda
800 W Tower Ave, Alameda, CA 94501 (Soccer)
SoFivewestHealthyDouble-parentedDirections
Active
Issues: Customer wants courts area mapped; needs training.
Next step: Adrian Choy to schedule concierge visit.
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Schedule concierge visit
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
AAAbhinav Anand(Customer Success Manager)· Customer update + closure
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesAArnitaAAtif
Pickleballerz
14424 Albemarle Point Pl Ste 115, Chantilly, VA 20151 (Pickleball)
IndependentsouthPUDU CC1 ProOrphanedShipmentDirections
Pilot
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Tracker current · SOP on file
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
JGJeffrey Grez(Lead/HQ Concierge)· Concierge training lead
- Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)
AAAbhinav Anand(Customer Success Manager)· Routine check-in
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesNo concierge assigned
Gamepoint
1545 Hanover Rd, City of Industry, CA 91748
IndependentwestPUDU CC1 ProOrphanedShipmentDirections
Pilot
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Tracker current · SOP on file
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
AAAbhinav Anand(Customer Success Manager)· Routine check-in
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesNo concierge assigned
Picklr Milpitas
McCarthy Ranch, 128 Ranch Dr, Milpitas, CA 95035
The PicklrwestPUDU CC1 ProDouble-parentedShipmentDirections
Pilot
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Tracker current · SOP on file
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
AAAbhinav Anand(Customer Success Manager)· Routine check-in
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesAArnitaAAtif
Charge Volleyball
11100 N Kelley Ave, Oklahoma City, OK 73131 (Pickleball)
IndependentsouthPUDU CC1 ProOrphanedShipmentDirections
Pilot
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Tracker current · SOP on file
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
JGJeffrey Grez(Lead/HQ Concierge)· Concierge training lead
- Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)
AAAbhinav Anand(Customer Success Manager)· Routine check-in
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesNo concierge assigned
Golden Pickleball
2199 W 800 N, Springville, UT 84664 (Pickleball)
IndependentwestPUDU CC1 ProOrphanedShipmentDirections
Pilot
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Tracker current · SOP on file
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
AAAbhinav Anand(Customer Success Manager)· Routine check-in
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesNo concierge assigned
Upper Level Pickleball
160 Evans Ln, Chubbuck, ID 83202 (Pickleball)
IndependentwestPUDU CC1 ProOrphanedShipmentDirections
Pilot
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Tracker current · SOP on file
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
AAAbhinav Anand(Customer Success Manager)· Routine check-in
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesNo concierge assigned
The Pickle Pad St. George
245 Red Cliffs Dr Ste 3, St. George, UT 84790 (Pickleball)
IndependentwestPUDU CC1 ProOrphanedShipmentDirections
Pilot
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Tracker current · SOP on file
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
AAAbhinav Anand(Customer Success Manager)· Routine check-in
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesNo concierge assigned
Calabasas Pickleball Club
5155 Old Scandia Ln, Calabasas, CA 91302 (Pickleball)
IndependentwestOrphanedDirections
Closed
Post-mortem: what not to repeat.
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Tracker current · SOP on file
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
AAAbhinav Anand(Customer Success Manager)· Routine check-in
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesNo concierge assigned
Bay Club
501 Carter Street, Daly City, CA 94014 (Tennis and Pickleball)
Bay ClubwestPUDU CC1 ProDouble-parentedDirections
Closed
Issues: SIM card setup — unable to pull data.
Next step: Coordinate payment plan to reactivate SIM. Abhinav Anand to check in with customer next week.
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
AAAbhinav Anand(Customer Success Manager)· Customer update + closure
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesAAtifAArnita
The Flying Pickle
1350 N Galleria Dr, Nampa, ID 83687 (Pickleball)
IndependentwestOrphanedDirections
Closed
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Tracker current · SOP on file
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
AAAbhinav Anand(Customer Success Manager)· Routine check-in
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesNo concierge assigned
Let's Go Pickleball
1001 Moba Dr Suite A, Peachtree City, GA 30269 (Pickleball)
IndependentsouthAt risk / DownDouble-parentedShipmentDirections
Closed
Issues: Robot scratched and left marks on surface. Customer has acted on Autopilot promise.
Next step: Robot rehoming (back to HQ) to be scheduled by Francesca St. Angel.
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support
- Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)
AAAbhinav Anand(Customer Success Manager)· Customer update + closure
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesDDaltonWWhitney
CFR (PickleRage)
5101 Ashley Phosphate Rd, Suite 160, North Charleston, SC 29418 (Pickleball)
IndependentsouthDownSingle-parentedShipmentDirections
Closed
Issues: Rehoming. Workstation setup had been completed.
Next step: Further testing/optimizations with concierges on-site.
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support
- Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)
AAAbhinav Anand(Customer Success Manager)· Customer update + closure
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesRRahul
Picklr Carlsbad
5830 El Camino Real, Carlsbad, CA
The PicklrwestOrphanedShipmentDirections
Closed
Issues: Neil asked to return bot.
Next step: Adrian Choy to coordinate shipping back to HQ.
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
AAAbhinav Anand(Customer Success Manager)· Customer update + closure
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesNo concierge assigned
The Picklr Corporate
559 Deseret Dr, Kaysville, UT 84037
The PicklrwestOrphanedDirections
Closed
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Tracker current · SOP on file
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Fleet monitoring
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
AAAbhinav Anand(Customer Success Manager)· Routine check-in
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesNo concierge assigned
Omaha Medical Center
Omaha, NE (Medical System)
Independentmidwest3 × cleaning robots (medical)OrphanedShipmentDirections
Pending
Issues: Pending medical system installation — three robots.
Next step: Chloe Richmond to coordinate installation and deployment plan.
Last updated
Pending WIP
Last visited
Pending WIP
Customer sentiment
Pending WIP
Next-step owners
CRChloe Richmond(Fleet Management: Data and Documentation)· Root cause + tracker update
- Fleet management
- Triages issues and finds root cause
- Keeps the project tracker current with issue status
- Documents fixes and setups as SOPs, starting with the workstation setup
- Can lead deployments / installations, and train other concierges
ACAdrian Choy(Robotic Operations Lead)· Parts / OEM ticket follow-up
- Orders parts and replacements, and follows up with Keenon and Pudu on open tickets
- Schedules concierge visits: sends calendar invites to concierges only (never customers), and confirms over Slack when availability isn't posted
JGJeffrey Grez(Lead/HQ Concierge)· Lead install / deployment support
- Foundationally led deployments, installations and preventative maintenance across the Midwest, South and East coast regions (~20 Site Locations)
AAAbhinav Anand(Customer Success Manager)· Customer update + closure
- Owns all customer communication and the closure of every open issue
- Confirms visit windows with customers and sends them their visit times by Monday afternoon
- Owns the items assigned to him in the State of the Union
- Sends the Fireflies recap after each sync
ConciergesNo concierge assigned